Yes, Sherpa Auto Transport is legit—with an A+ BBB rating (4.9/5 from 1,000+ reviews) and 4.8/5 Google rating (2,700+ reviews), Sherpa is genuinely reliable. The Price Lock Promise prevents price increases that plague competitors. However, the honest truth: Sherpa does NOT guarantee pickup or delivery dates—something their marketing minimizes. This comprehensive review shows what real customers experienced, explains what the A+ rating truly means, and helps you decide if Sherpa fits your needs better than SGT, Montway, or others.
🚗 What Is Sherpa Auto Transport & Why Is It Different?
Founded to bring clarity and reliability to auto transport, Sherpa (est. 2018) operates as a broker connecting customers with verified carriers. Unlike direct carriers, Sherpa focuses on:
- Price Lock Promise: Guarantees quoted price (up to $300 protection) — SGT doesn’t offer this
- Clean Car Guarantee: $20 reimbursement for post-transport wash (unique feature)
- Military Discount: $100 off (best in industry) vs. SGT’s 10%
- Nationwide Coverage: 50 states + limited international
- High Ratings: A+ BBB (4.9/5), Google 4.8/5, Move.org 4.5/5
⭐ What Do Real Customers Say? A+ BBB Rating Explained
| Platform | Rating | Reviews | What Matters |
|---|---|---|---|
| BBB | A+ | 4.9/5 (1,000+) | Industry-accredited, most trusted |
| 4.8/5 | 2,700+ verified | Real customer location reviews | |
| Move.org | 4.5/5 | Industry rating | #1 pick for 2026 |
| Trustpilot | 4-star | 15 verified | Independent consensus |
For quote call an expert at 877-850-1231 | Click Here to Get a Quote
🟢 Positive Experiences (Verified)
- “They came within the time window and 2 days earlier. Car in perfect condition, reasonably priced.” — BBB verified
- “Sherpa intercepted a scam artist trying to schedule my car. Awesome protection.” — BBB verified
- “Door-to-door pickup as promised. Fast across USA, delivered one day early.” — Sherpa verified
- “Strong customer satisfaction 4.8/5 for last 2 years consistently.” — BBB
⚠️ Negative Experiences (Real Issues)
- “Pickup and delivery schedule not set, lots of wiggle room for drivers to be late.” — Cars.com
- “No guaranteed pickup/delivery dates despite A+ rating. Expedited window only.” — FreightWaves
- “No real-time GPS tracking, only phone updates from customer service.” — Agoyu
Want to read more? Check out hundreds of verified Sherpa reviews on BBB to see comprehensive customer feedback and real experiences.
💰 The Price Lock Promise: Does It Actually Work?
This is Sherpa’s biggest advantage:
- Sherpa quotes you $1,000
- Carrier charges $1,300
- Sherpa pays the $300 difference (up to $300)
- You pay $1,000 (no surprise bill)
Real Value:
- SGT & others: 25-50% price increases after booking (documented in BBB)
- Sherpa: Guarantees up to $300 protection
- Result: Lower final pricing despite higher initial quotes
| Company | Average Quote | Price Guarantee |
|---|---|---|
| Sherpa | $1,131 | Yes, up to $300 |
| SGT | $675 (avg.) Increases to $925+ | No |
| Montway | $750 | No |
Bottom Line: Sherpa’s higher quote + guarantee often equals lower final price than “cheaper” competitors with surprise increases.
📅 Pickup & Delivery: The Honest Truth About Guarantees
This is where Sherpa’s marketing gap exists:
- No specific pickup date (only estimated window)
- No specific delivery date (only estimated window)
- Both offer “expedited” options (extra fee)
- No compensation for missed date windows
| Company | Guarantee | Cost |
|---|---|---|
| Sherpa | Estimated window only | Standard |
| Montway | Guaranteed pickup (for fee) | +$200-$400 |
| SGT | Guaranteed pickup (sometimes missed) | Standard |
| Ship A Car | Guaranteed pickup/delivery | Standard |
Real Customer Impact:
- If booking time-critical (job starts Monday), Sherpa is risky
- If flexible (2-3 week window), Sherpa works fine
- Standard delivery: 1-10 business days (cross-country up to 10 days)
- Critical: Ask about expedited pickup/delivery BEFORE booking if timing matters
⚖️ Sherpa vs SGT vs Montway: Which Is Better?
| Sherpa | SGT | Montway | |
|---|---|---|---|
| Price & Protection | Price Lock, higher quote, best military discount | Lowest quote, price hikes, B BBB rating | Guaranteed pickup option, standard pricing |
| Best For | Flexible on dates | Budget shippers, negotiators | Time-critical shipment |
| Luxury Cars | Free car wash, careful handling | – | – |
| Military | $100 discount (best) | 10% off | – |
| Tracking | Phone/email only | Some carrier direct | GPS option |
For full details, see our complete auto transport company comparison.
🚩 Red Flags & Limitations: What You Should Know
- No guaranteed pickup/delivery dates — Despite A+ rating
- Higher quotes than SGT — $1,131 vs $675 (60% more)
- Must call for quotes — No online calculator
- Chat bot not helpful — “Low-IQ bot” per user review
- Limited international — Via partners only, not direct
- No GPS tracking — Phone updates only
- Recent business — Only since 2018 (less experience)
When to avoid Sherpa:
- Time-critical moves (need guaranteed date)
- Budget constraints (highest average quote)
- International shipping (limited)
- Need real-time GPS tracking
Should You Use Sherpa? Final Verdict
✅ YES, if you:
- Value price certainty (Price Lock Promise)
- Have flexible timeline (2-3 weeks)
- Ship standard vehicles (open transport)
- Prioritize strong customer service
- Qualify for military/first responder discount
❌ NO, if you:
- Need guaranteed pickup/delivery dates
- Have tight budget ($1,131 average)
- Ship luxury car (prefer specialty carrier)
- Can’t negotiate prices upfront
- Prefer real-time GPS tracking
Honest Assessment: Sherpa is premium-priced, top-tier service for flexible customers. Not the cheapest (SGT is), not the most guaranteed (Montway is), but best overall for those who value certainty without gambling on dates. Compare with other auto transport companies to confirm fit for your situation.
❓ Frequently Asked Questions
Is Sherpa Auto Transport legit and reliable?
Yes, Sherpa is fully licensed and bonded, with an A+ BBB rating, and 4.8/5 on Google. Most customers praise their “Price Lock Promise” and consistent customer service.
Does Sherpa guarantee a fixed price?
Yes. With Sherpa’s Price Lock Promise, the price you are quoted is what you pay, guaranteed up to $300 above the original quote—no surprise bills after booking.
Does Sherpa guarantee pickup or delivery dates?
No. Sherpa only provides “estimated” time windows. For strict deadlines or job relocations, consider Montway, or ask about expedited options.
What makes the Clean Car Guarantee special?
Sherpa reimburses you up to $20 for a car wash after delivery, helping your vehicle arrive in showroom shape. This is unique to Sherpa among transport companies.
What is the average price for cross-country shipping with Sherpa?
Across real customer quotes, $1,131 is the typical rate—30-60% higher than SGT, but with reliable pricing and protection from price hikes.
How do I file a damage claim with Sherpa?
Contact their customer service team directly with photos and documentation. Sherpa coordinates with the assigned carrier to resolve your claim as quickly as possible.
📞 Contact
Sherpa Auto Transport, LLC
5605 Carnegie Boulevard Suite 250, Charlotte, NC 28209
Licensed and Bonded | USDOT #3053476 | MC-51106
Phone: 877-850-1231
