AutoStar Transport Express is a top-rated vehicle shipping company based in Miami, FL, with almost 2 decades of experience in the auto transport industry. They offer nationwide car shipping services across the United States and to the Caribbean Islands, specializing in transporting luxury cars, oversized vehicles, trucks, sedans, and virtually anything on wheels.
With a network of over 25,000 carriers and bilingual customer support in English and Spanish, AutoStar Transport Express successfully delivers more than 30,000 vehicles annually.
This review provides a detailed breakdown of their services, pricing transparency, and how they handle customer feedback, based on an analysis of reviews across 21+ platforms, including Birdeye, Shopper Approved, Google, Facebook, AutoTransportReviews.com, and Trustpilot.
Key Highlights
- Upfront and Honest Pricing
AutoStar Transport Express is known for its transparent pricing model. All costs are explained before you confirm your booking with no hidden fees. While quotes may vary slightly if you delay booking, once confirmed your price is locked in even if market rates increase afterward.
- Trusted by Thousands of Customers Nationwide
AutoStar Transport Express holds strong ratings across multiple top review platforms reflecting consistent customer satisfaction:
- 4.9/5 on Birdeye
- 4.2/5 on Google
- 4.4 on Facebook
- 5/5 on TransportReviews
These reviews highlight their professionalism, delivery reliability, and support quality.
- Responsive and Customer-Focused Support
Their customer service team stands out for being quick, respectful, and solution-oriented. AutoStar Transport Express monitors online feedback, verifies the accuracy of reviews, and takes steps to resolve any issues directly with the customer, a key reason they earn repeat business. - Proven Industry Experience
With nearly 20 years of hands-on experience, AutoStar Transport Express has the expertise to handle a wide range of shipments including everyday vehicles, luxury cars, classics, oversized units, and non-running cars. They offer nationwide coverage and international shipping to locations like Hawaii, Puerto Rico, and the US Virgin Islands. - Flexible Cancellation and Refund Options
Their clear and fair cancellation policies help reduce the stress of booking. Customers appreciate that AutoStar Transport Express offers full support when changes are needed making the process more convenient and risk-free.
- Upfront and Honest Pricing
AutoStar Transport Express
| Detail | Information |
|---|---|
Founded |
2007 |
Headquarters |
Miami, FL |
MC Number |
600908 |
USDOT |
2239014 |
Customer Support |
English & Spanish |
Carriers in Network |
25,000+ |
Ship Vehicle Types |
All vehicles including but not limited to cars, trucks, SUVs, motorcycles, luxury & oversized. Running and non-running |
Shipping Areas |
All 50 U.S. States + Caribbean Islands, International (Hawaii, Puerto Rico, USVI etc) |
Bilingual Customer Support |
Available in English and Spanish |
Active on Review Platforms |
Google, Facebook, and Trustpilot |
How Much Does AutoStar Transport Express Cost?
With hundreds of reviews, we found that AutoStar Transport Express quotes competitive pricing, and they have reviews talking about better pricing. Many reviewers appreciate that there are no hidden fees and that the final price typically matches the initial quote.
Here’s what customers had to say about their pricing experience:
Although price depends on many factors and keeps on changing depending on the time of the year, vehicle type, distance etc. AutoStar Transport Express is competitively priced for most major routes Here are a few average pricing examples:
| Route Type | Estimated Cost Range |
|---|---|
Short-distance (<500 miles) |
$400 – $700 |
Cross-country (2,000+ miles) |
$1,100 – $1,500 |
Hawaii/Puerto Rico Shipping |
$1,200 – $2,000+ |
Enclosed Vehicle Shipping |
30–50% more than open |
These are examples and can’t be taken as the final pricing. You should quickly get a quote from this company or any other to compare before final decision.
The key cost factors for shipping a vehicle include the distance, vehicle size and type, shipping method (open vs. enclosed), seasonal demand, pickup and drop-off locations, and whether the vehicle is operable. These factors are common for car shipping costs across companies.
Is There An Obligation to Getting a Quote?
AutoStar Transport Express offers an online quote form that helps customers get accurate shipping prices in minutes. Whether you’re shipping a car locally or internationally, this tool makes the process quick and easy.
- No obligation to book.
- No hidden fees.
- The quote includes fuel, mileage, tolls, and carrier compensation.
- They don’t sell data.
- Customers enjoy. upfront pricing with no pressure and no upfront payment required.
This feature is ideal for planning last-minute moves or comparing vehicle shipping costs with confidence. You can also check how AutoStar Transport Express compares with other best car shipping companies to ensure you’re making the right choice.
Does AutoStar Transport Express Overcharge and Have Hidden Costs?
AutoStar Transport Express is renowned for its clear, all-inclusive pricing. Quotes encompass fuel, mileage, tolls, and carrier compensation, ensuring customers aren’t surprised by unexpected charges. Any third-party costs, such as customs fees for international car shipping, are disclosed upfront.
AutoStar Transport Express: Clear Pricing and Reliable Quotes
AutoStar Transport Express is known for its honest and competitive pricing. All main costs like fuel, mileage, and tolls are clearly listed in the quote, so you don’t get hit with any surprise fees later.
Quotes are usually given through licensed, FMCSA-approved carriers. Sometimes, the final price may change slightly from the original quote. This can happen if a carrier hasn’t been assigned yet or if there’s a delay in booking. It’s something that can happen with any car shipping company.
Thanks to AutoStar Transport Express’s bilingual support, coast-to-coast coverage, and even shipping to places like Puerto Rico and the Caribbean, it’s a great choice for anyone needing to ship a vehicle.
What to Check When Comparing Car Shipping Quotes
When you’re getting quotes from car transport companies, don’t just go for the cheapest one. Make sure to check:
- All Costs Are Included – Ask if the quote includes everything, with no hidden fees.
- Type of Shipping – Find out if it’s open or enclosed transport.
- Delivery Time – Ask how long it will take to pick up and deliver your vehicle.
- Proper Licensing – Make sure the company is insured and registered with the FMCSA.
These points help you choose a company you can trust, like AutoStar Transport Express.
What People Say About AutoStar Transport Express
Reading reviews online can sometimes be confusing. Some companies pay for fake positive reviews, and others may get unfair negative ones.
AutoStar Transport Express does things differently. They reply to reviews on public sites and try to solve customer issues in a respectful way. This shows they care about their reputation and their customers.
By seeing how AutoStar Transport Express responds to real feedback, it’s easier to tell they’re a company that values honesty and good service.
A Few Customer Testimonials/Reviews on Their Pricing Transparency
Many customers have praised AutoStar Transport Express for its honest and no-upfront pricing. Here are a few screenshots with links to the original review:
The quote I got was what I paid. There were no unexpected charges or hidden fees. The driver who picked up my car was the same that delivered my car, which was cool. The communication was great, and it was cool that I could track my car’s progress online using the tracking tool. Just as easy as tracking a package. Overall, I am 100% satisfied. I recommend AutoStar Transport Express and will use them again in the future if I need to ship a Car, SUV, Truck, etc.”
Brandon Latimer was our contact person, and the whole experience was super easy. Communication was good, the price was reasonable, and the car was picked up and delivered quickly. Would recommend it to anyone who needs to transport their car. We did this last minute, and it was handled very professionally.
I’ve worked with the same AutoStar Transport Express rep through multiple companies I’ve worked at, and she’s always been super helpful, quick with answers, and provides competitive prices.
I used AutoStar Transport Express to transport a truck from the Midwest to the Pacific NW. We worked with Chris, who was super communicative and provided the perfect amount of updates throughout the process. They were clear, upfront and honest – I would highly recommend it.
I used AutoStar Transport Express to ship my mother-in-law’s car from Hawaii to Georgia. The communication was great and they were very transparent with pricing. The pricing was very fair. They provided email updates on where the car was. The carrier who dropped the car off at the final destination only gave an hour’s notice for pickup time… Other than that, the service was great. I will be using them again. Highly recommend.
The transport company was very accommodating to my needs. They arrived on time for pickup and delivered my car on time.
English and Spanish Language Support Feature
AutoStar Transport Express is one of the few U.S. car shipping companies with bilingual support in English and Spanish. This is particularly helpful for Spanish-speaking customers who want detailed explanations before booking a vehicle shipment.
Is AutoStar Transport Express the Right Choice for You?
AutoStar Transport Express is known for its experience, transparency, and award-winning customer support. They are particularly responsive over the phone, which reflects one of the core reasons the company was founded—to improve customer service in the car shipping industry. Here’s a quick look at what sets them apart—and where they might fall short:
Pros
- Almost two decades of experience, 30,000+ vehicles shipped annually.
- Transparent pricing, no hidden fees.
- Bilingual support (English & Spanish).
- Ships all vehicle types across the U.S., Hawaii, Puerto Rico, USVI & Caribbean.
- Responds to 100% of negative reviews with verified proof.
- Great, reliable, and professional service.
- Timely and efficient transport.
- Responsive and helpful customer service.
- Good communication during the process.
- Fair and competitive pricing.
- Professional and punctual drivers.
- Smooth, hassle-free experiences.
- Strong word-of-mouth and high. recommendations.
- High number of repeat customers, showing long-term trust.
Cons
- They operate within limited hours and not 24/7
AutoStar Transport Express Reviews and Ratings from Multiple Platforms
| Platform | Rating / 5 Stars |
|---|---|
Google |
★ 4.2 |
Facebook |
★ 4.4 |
Trustpilot |
★ 4.7 |
Birdeye |
★ 4.9 |
TransportReviews |
★ 5.0 |
Trust Analytica |
★ 4.0 |
Chamber of Commerce |
★ 4.5 |
Yelp |
★ 4.5 |
Chamber of Commerce |
★ 4.2 |
Shopper Approved |
★ 4.9 |
Does AutoStar Transport Express Do Refunds on Cancellation
If AutoStar Transport Express can’t assign a carrier within 5 days of your first available date, you can cancel for a full refund or keep the order open.
- Before dispatch: Cancel anytime, but the deposit is non-refundable.
- After dispatch: The deposit is kept, but any remaining balance is refunded.
- Cancellations must be sent via email to [email protected].
- Phone cancellations aren’t accepted.
- Refunds are processed to your original payment method within 48 business hours.
AutoStar Transport Express: Damage Claims & Liability Policy Explained
AutoStar Transport Express has a clear and supportive process in place if your vehicle is damaged during transport. Here’s what customers need to know:
- Report Any Damage Within 24 Hours: If your car arrives with visible damage, you must inform both the carrier and AutoStar Transport Express by phone within 24 hours of delivery.
- Submit a Written Claim: To begin the claims process, send a written notice within 10 days. Be sure to include:
- Clear photos of the damage.
- Two repair estimates from licensed mechanics or body shops.
- Who’s Responsible?
AutoStar Transport Express works as a broker and helps guide you through the claims process. However, because all carriers are independent and FMCSA-licensed, AutoStar Transport Express is not directly liable for damage caused by the carrier. - Shipping a High-Value or Luxury Car?
It’s strongly recommended to purchase an additional insurance rider for extra coverage, especially when transporting exotic, vintage, or luxury vehicles.
They takes customer concerns seriously and helps ensure claims are processed fairly and quickly through the proper channels.
AutoStar Transport Express: Industry Presence and Customer Feedback
AutoStar Transport Express has established a noticeable presence in the vehicle shipping industry. Current data shows the company accounts for roughly 7% of online discussions, reviews, and mentions within the auto transport sector, reflecting a solid share of voice among competitors.
Customer feedback highlights:
- Positive sentiment: Approximately 60% of reviews reflect favorable experiences.
- Neutral feedback: Around 40% of mentions provide neutral or general comments.
- Trust & reliability: Customers consistently recognize transparency, professionalism, and dependable service.
- Ongoing improvements: The company actively works on enhancing services and customer engagement.
When compared to broader industry sentiment trends, AutoStar Transport Express maintains a strong reputation. Although it may not have the highest overall volume of mentions, the conversations it generates are largely positive, emphasizing:
- Reliability in handling vehicles.
- Professionalism in communication and service.
- Commitment to customer satisfaction.
Overall, both the data and thousands of customer reviews underscore AutoStar Transport Express as a trustworthy choice for vehicle shipping, known for delivering consistent, professional, and customer-focused services.
What Services Does AutoStar Transport Express Offer?
AutoStar Transport Express provides a wide range of vehicle shipping services for both individuals and businesses. Whether you’re shipping a daily driver, a high-end vehicle, or a fleet of cars, they have the experience and network to handle it, including running, non-running, and specialty vehicles. They can ship anything on wheels, whether it’s operational or not, including specialty vehicles.
Main Services
- Open auto transport
- Enclosed auto transport
- Door-to-door car shipping
- Cross-country and long-distance auto transport
- State-to-state vehicle shipping
- International auto shipping (Hawaii, Puerto Rico, USVI, Caribbean Islands)
- Classic, luxury, and exotic car transport
- Motorcycle shipping
- Vintage and collector car transport
- Long-distance towing
They also offer dedicated transport solutions for businesses, including:
- Fleet vehicle transport
- Dealer-to-dealer auto shipping
- Auction vehicle transport
- Corporate relocation car shipping
- OEM and manufacturer vehicle logistics
Is AutoStar Transport Express Licensed and Accredited
AutoStar Transport Express is a fully licensed and bonded broker (MC #600908, USDOT #2239014), committed to delivering safe and reliable vehicle transport services.
They are proud to be recognized and associated with the following trusted organizations:
- Inc. 5000 – Featured on the Inc. 5000 list of America’s fastest-growing private companies, highlighting its leadership and consistent growth in the auto transport industry.
- Chamber of Commerce – Listed with ChamberofCommerce.com, showcasing verified business credentials and trust within the community.
- Shopper Approved – With a 4.9-star rating from over 100 verified customer reviews, AutoStar Transport Express is praised for reliable service and customer satisfaction.
- FMCSA (Federal Motor Carrier Safety Administration) – AutoStar Transport Express is fully licensed and compliant with FMCSA regulations. (Search using MC# 600908 for full compliance and safety records.)
- U.S. Department of Transportation – Registered with the U.S. Department of Transportation, ensuring compliance with federal safety and transport regulations.
- Better Business Bureau (BBB) – AutoStar Transport Express is accredited by the BBB, reflecting its dedication to ethical business practices and responsiveness to customer concerns.
How to Contact AutoStar Transport Express
AutoStar Transport Express offers multiple ways to get in touch, with dedicated lines to ensure prompt support based on customer needs:
📞 Customer Service & General Inquiries
Toll-Free: (888) 802-8250
Email: [email protected]
📞 Sales & Quotes
(888) 477-8419
954-250-5269
Dispatch & Logistics
954-250-5114
904-212-0366
🕒 Business Hours
Monday – Friday: 9:00 AM – 7:00 PM EST
Saturday: 10:00 AM – 2:00 PM EST
AutoStar Transport Express Website is Built for Quick and Easy Car Shipping
AutoStar Transport Express has built a website that’s simple and convenient for anyone looking to ship a vehicle. The design is clean, loads quickly, and makes it easy to find exactly what you’re looking for without any confusion.
Key features include:
- A clear menu that helps you explore services and request quotes easily.
- A helpful Help Center with FAQs and articles to answer common questions.
- Instant quote form to check shipping costs in minute.
- Step-by-step shipping guides for a smooth process from start to finish.
Whether you’re booking a shipment or looking for answers, AutoStar Transport Express makes the entire online experience quick and hassle-free.
Addressing Negative Reviews and Customer Concerns
While most customers have a smooth and positive experience with AutoStar Transport Express, there are occasional concerns, just like with any large-scale service. What stands out is how the company responds to these issues with professionalism and a clear focus on improvement.
Delivery Delays
Some customers have mentioned delays in vehicle delivery. However, these cases are quite rare, affecting fewer than 1% of shipments. Most delays are due to factors beyond the company’s control, such as bad weather, last-minute carrier changes, or remote delivery locations. AutoStar Transport Express keeps customers informed throughout the process and does everything possible to avoid or minimize any delays.
Communication Issues
There are a few reviews that mention lapses in communication during the transport. One Google reviewer shared, “There were times I wasn’t sure where my car was, but when I reached out, the support team was quick to respond and cleared everything up.” AutoStar Transport Express has taken this kind of feedback seriously and made improvements to its customer support and tracking systems. Many recent reviews reflect smoother communication and better updates.
Unexpected Charges
A few customers have raised concerns about final charges being higher than the initial quote. From what we’ve seen, AutoStar Transport Express is transparent with pricing during the booking process. In cases where the total ends up being more, it usually involves third-party fees like port handling, storage, or access to remote areas, which are not controlled directly by AutoStar Transport Express. The company does its best to inform customers about these possibilities upfront.
How AutoStar Transport Express Handles Negative Reviews and Customer Concerns
AutoStar Transport Express takes all customer feedback seriously, including negative reviews. Instead of ignoring concerns, the company actively works to resolve issues and improve the customer experience moving forward.
Here’s how AutoStar Transport Express addresses negative reviews:
- Authenticity Check: The team verifies whether each review is from a genuine customer to ensure all feedback is valid and fair.
- Public Responses: When a review contains unclear or potentially misleading information, AutoStar Transport Express responds publicly with clarity and professionalism.
- Direct Follow-Up: The company reaches out to dissatisfied customers directly when possible, aiming to resolve concerns and provide personalized support.
- Encouraging Transparency: AutoStar Transport Express highlights real customer experiences and consistently encourages honest feedback across its platforms.
- Consistent Review Monitoring: The team regularly monitors feedback across Google, Facebook, TransportReviews, and Birdeye to stay informed and connected with customers.
This proactive and customer-focused approach has helped AutoStar Transport Express maintain strong ratings and build lasting trust. By responding to both positive and negative feedback with professionalism, AutoStar Transport Express shows a genuine commitment to customer satisfaction at every step.
What Real Customers Are Saying About AutoStar Transport Express
From fast delivery to reliable drivers and transparent pricing, here’s what real users shared about their experience with AutoStar Transport Express.
Negative Reviews (Resolved):
- “The car was a day late, but they kept me updated and got it there safely.”
- “Had to follow up twice for updates, but they eventually responded and resolved the issue.”
How AutoStar Transport Express Compares to Competitors
| Feature | AutoStar Transport Express | Montway Auto Transport | AmeriFreight |
|---|---|---|---|
Bilingual Customer Support |
✅ Yes |
✅ Yes |
❌ No |
No Hidden Fees |
✅ Yes |
⚠️ Some users report extra fees |
✅ Yes |
Responds to Negative Reviews |
✅ 100% verified |
⚠️ Limited responses |
✅ Yes |
International Shipping Support |
✅ Yes |
❌ No |
✅ Yes |
Tracking & Support |
✅ Yes |
✅ Yes |
✅ Yes |
What is Their Policy on Inoperable Vehicles
AutoStar Transport Express allows customers to ship inoperable vehicles, but they must be able to roll, steer, and brake. Customers are responsible for disclosing the vehicle’s inoperable status upfront. If the vehicle becomes inoperable during transit, a $200 fee applies upon delivery. Additional charges may occur if a local tow is required due to access limitations.
What are the Popular Car Shipping Routes They Serve
AutoStar Transport Express, based in Miami, offers reliable car shipping from Florida to popular destinations such as California, Texas, New York, and Georgia. Whether you need vehicle transport from Orlando to Dallas or Tampa to Atlanta, they provide fast, secure, and trusted service across major U.S. routes, making it easy to ship your car cross-country with confidence.
How AutoStar Transport Express Vehicle Shipping Works, What is the Process
- Step 1: Get a free, no-obligation online quote.
- Step 2: Book your shipment and pay a deposit.
- Step 3: A carrier is assigned, and your vehicle is picked up at the scheduled time.
- Step 4: Track your shipment with online tracking.
- Step 5: Your vehicle is delivered to the specified location.
- Step 6: Final payment is completed, and customer feedback is requested.
Open vs Enclosed Car Shipping with AutoStar Transport Express: What to Choose
AutoStar Transport Express offers both open and enclosed car shipping options to fit your budget and vehicle protection needs. Here’s a quick comparison to help you decide which method works best for you:
| Shipping Method | Description | Cost Factor | Ideal For | Protection Level |
|---|---|---|---|---|
Open Transport |
Open transport is the most commonly used method for vehicle shipping. Cars are loaded onto open carriers that typically hold multiple vehicles at once, allowing for efficient and secure transit. Although vehicles are exposed to the elements, trained drivers ensure safe handling throughout the journey. |
Standard pricing |
Most cars, budget-conscious |
Moderate protection |
Enclosed Transport |
Enclosed transport offers complete protection by placing vehicles inside covered trailers, shielding them from weather, dust, and road debris. It’s the preferred option for luxury, classic, or high-value cars that need extra care and privacy during transit. |
30-50% higher cost |
Luxury, classic, or high-value cars |
High protection |
Our Ratings Based on Key Metrics
| Metric | Rating |
|---|---|
Communication |
4.9 |
Delivery |
4.8 |
Booking Ease |
4.9 |
Service Efficiency |
4.8 |
Overall |
4.9 |
Final Verdict: Should You Choose AutoStar Transport Express?
Yes, if you’re looking for a trustworthy car transport company with no hidden fees, multilingual support, and a commitment to customer satisfaction. AutoStar Transport Express has a limited refund policy, offering full refunds if no carrier is found within 5 days of the available shipping date, but they handle issues professionally, making them a reliable partner for both domestic and international car shipping.
Get a free car shipping quote from AutoStar Transport Express to start your shipment today.
This review reflects customer feedback and performance data as of July 2025 and is subject to change based on future service updates or customer experiences.
