AutoStar Transport Express is a top-rated vehicle shipping company based in Miami, FL, with over 18 years of experience in the auto transport industry. They offer nationwide car shipping services across the United States and to the Caribbean Islands, specializing in transporting luxury cars, oversized vehicles, trucks, sedans, and virtually anything on wheels.
With a network of over 25,000 carriers and bilingual customer support in English and Spanish, AutoStar Transport Express successfully delivers more than 30,000 vehicles annually.
This review provides a detailed breakdown of their services, pricing transparency, and how they handle customer feedback, based on an analysis of reviews across 10+ platforms, including Birdeye, Shopper Approved, Google, Facebook, AutoTransportReviews.com, BBB, and Trustpilot.
Key Highlights
- AutoStar Transport Express offers vehicle shipping services with transparent pricing and no hidden fees, clearly disclosing all costs upfront before booking. [source: Google reviews]
- AutoStar Transport Express has excellent ratings across Google (4.2/5), Facebook (4.7/5), TransportReviews (4.8/5), and BBB, reflecting strong customer satisfaction. [source: Different review platforms]
- They actively manage and respond to all negative reviews, verifying authenticity and sharing real customer feedback. [source: Google reviews]
- Full deposit refunds are provided if no carrier is assigned within 5 days; cancellations must be requested via email, with clear policies.
- With over 18 years of experience, AutoStar Transport Express serves a wide range of locations across the U.S., making it one of the most established names in nationwide car shipping.
- Their reputation is built on transparency, consistent reliability, and exceptional customer service, key reasons why thousands of customers continue to choose them.
AutoStar Transport Express
| Detail | Information |
|---|---|
Founded |
2007 |
Headquarters |
Miami, FL |
MC Number |
600908 |
USDOT |
2239014 |
Customer Support |
English & Spanish |
Carriers in Network |
25,000+ |
Ship Vehicle Types |
All vehicles including but not limited to cars, trucks, SUVs, motorcycles, luxury & oversized. Running and non-running |
Shipping Areas |
All 50 U.S. States + Caribbean Islands, International (Hawaii, Puerto Rico, USVI etc) |
How Much Does AutoStar Transport Express Cost?
With hundreds of reviews, we found that AutoStar Transport Express quotes competitive pricing, and they have reviews talking about better pricing. Many reviewers appreciate that there are no hidden fees and that the final price typically matches the initial quote.
Here’s what customers had to say about their pricing experience:
Although price depends on many factors and keeps on changing depending on the time of the year, vehicle type, distance etc. AutoStar Transport Express is competitively priced for most major routes Here are a few average pricing examples:
| Route Type | Estimated Cost Range |
|---|---|
Short-distance (<500 miles) |
$400 – $700 |
Cross-country (2,000+ miles) |
$1,100 – $1,500 |
Hawaii/Puerto Rico Shipping |
$1,200 – $2,000+ |
Enclosed Vehicle Shipping |
30–50% more than open |
These are examples and can’t be taken as the final pricing. You should quickly get a quote from this company or any other to compare before final decision.
The key cost factors for shipping a vehicle include the distance, vehicle size and type, shipping method (open vs. enclosed), seasonal demand, pickup and drop-off locations, and whether the vehicle is operable. These factors are common for car shipping costs across companies.
Is There An Obligation to Getting a Quote?
AutoStar Transport Express offers an online quote form that helps customers get accurate shipping prices in minutes. Whether you’re shipping a car locally or internationally, this tool makes the process quick and easy.
- No obligation to book
- No hidden fees
- The quote includes fuel, mileage, tolls, and carrier compensation
- They don’t sell data
Customers receive upfront pricing with zero pressure. This feature is ideal for planning last-minute moves or comparing vehicle shipping costs with confidence.
Does AutoStar Transport Express Overcharge and Have Hidden Costs?
AutoStar Transport Express is renowned for its clear, all-inclusive pricing. Quotes encompass fuel, mileage, tolls, and carrier compensation, ensuring customers aren’t surprised by unexpected charges. Any third-party costs, such as customs fees for international shipping, are disclosed upfront.
A Few Customer Testimonials/Reviews on Their Pricing Transparency
Many customers have praised AutoStar Transport Express for its honest and upfront pricing. Here are a few screenshots with links to the original review:
The quote I got was what I paid. There were no unexpected charges or hidden fees. The driver who picked up my car was the same that delivered my car, which was cool. The communication was great, and it was cool that I could track my car’s progress online using the tracking tool. Just as easy as tracking a package. Overall, I am 100% satisfied. I recommend AutoStar Transport Express and will use them again in the future if I need to ship a Car, SUV, Truck, etc.”
Brandon Latimer was our contact person, and the whole experience was super easy. Communication was good, the price was reasonable, and the car was picked up and delivered quickly. Would recommend it to anyone who needs to transport their car. We did this last minute, and it was handled very professionally.
I’ve worked with the same AutoStar Transport Express rep through multiple companies I’ve worked at, and she’s always been super helpful, quick with answers, and provides competitive prices.
I used AutoStar Transport Express to transport a truck from the Midwest to the Pacific NW. We worked with Chris, who was super communicative and provided the perfect amount of updates throughout the process. They were clear, upfront and honest – I would highly recommend it.
I used AutoStar Transport Express to ship my mother-in-law’s car from Hawaii to Georgia. The communication was great and they were very transparent with pricing. The pricing was very fair. They provided email updates on where the car was. The carrier who dropped the car off at the final destination only gave an hour’s notice for pickup time… Other than that, the service was great. I will be using them again. Highly recommend.
The transport company was very accommodating to my needs. They arrived on time for pickup and delivered my car on time.
English and Spanish Language Support Feature
AutoStar Transport Express is one of the few U.S. car shipping companies with bilingual support in English and Spanish. This is particularly helpful for Spanish-speaking customers who want detailed explanations before booking a vehicle shipment.
Is AutoStar Transport Express the Right Choice for You?
AutoStar Transport Express is known for its experience, transparency, and award-winning customer support. They are particularly responsive over the phone, which reflects one of the core reasons the company was founded—to improve customer service in the car shipping industry. Here’s a quick look at what sets them apart—and where they might fall short:
Pros
- Over 18 years of experience, shipping 30,000+ vehicles per year on average
- Transparent pricing with no hidden fees (verified on Google, BBB reviews)
- Bilingual support (English & Spanish)
- Ship everything on wheels with nationwide car haulers network across the U.S.A + (Hawaii, Puerto Rico, USVI and Caribbean Islands etc)
- Responds to 100% of negative reviews with verified proof
Cons
- They operate within limited hours and not 24/7
AutoStar Transport Express Platform Ratings Summary
| Platform | Rating | Number of Reviews (approx.) |
|---|---|---|
Birdeye |
★ 4.9 |
5,930 |
Transport Reviews |
★ 4.8 |
588 |
Trust Analytica |
★ 4.8 |
300 |
Facebook |
★ 4.7 |
500 |
Manta |
★ 4.6 |
100+ |
Trustpilot |
★ 4.5 |
1,000 |
Yelp |
★ 4.5 |
271 |
Google |
★ 4.2 |
1,740 |
Chamber of Commerce |
★ 4.2 |
1,459 |
BBB |
Rated |
(Verified Complaints Resolved) |
Shopper Approved |
★ 4.9 |
100 Verified Reviews |
Does AutoStar Transport Express Do Refunds on Cancellation
If AutoStar Transport Express can’t assign a carrier within 5 days of your first available date, you can cancel for a full refund or keep the order open.
- Before dispatch: Cancel anytime, but the deposit is non-refundable.
- After dispatch: The deposit is kept, but any remaining balance is refunded.
- Cancellations must be sent via email to [email protected].
- Phone cancellations aren’t accepted.
- Refunds are processed to your original payment method within 48 business hours.
How They Handle Damage Claims and Liabilities
In case of damage, customers must notify the carrier and AutoStar Transport Express within 24 hours by phone and submit a written claim with photos and two estimates within 10 days. While AutoStar Transport Express supports the claims process, they are not liable for the carrier’s negligence. Customers shipping high-value vehicles are advised to consider purchasing a special insurance rider.
What are Their Auto Transport Service Expertise & Experience
With nearly two decades of service, AutoStar Transport Express has built solid expertise in:
- Open Car Transport
- Enclosed Car Transport
- International Car Shipping
- Classic Car Transport
- Motorcycle Shipping
- RV Transport
- Oversized Vehicle Transport
- Luxury and Exotic Car Transport
- State-to-State Auto Transport
- Fleet Car Shipping
- Dealer Car Transport
- Door-to-Door Auto Transport
- Long-Distance Towing
- Cross-Country Car Transport
- Trailer Shipping
- Boat Transport
Is AutoStar Transport Express Licensed and Accredited
AutoStar Transport Express is a fully licensed and bonded broker (MC #600908, USDOT #2239014), committed to delivering safe and reliable vehicle transport services.
They are proud to be recognized and associated with the following trusted organizations:
- Better Business Bureau (BBB) – AutoStar Transport Express holds an excellent rating with the BBB, demonstrating its commitment to ethical business practices and customer satisfaction.
- Inc. 5000 – Featured on the Inc. 5000 list of America’s fastest-growing private companies, highlighting its leadership and consistent growth in the auto transport industry.
- Chamber of Commerce – Listed with ChamberofCommerce.com, showcasing verified business credentials and trust within the community.
- Shopper Approved – With a 4.9-star rating from over 100 verified customer reviews, AutoStar Transport Express is praised for reliable service and customer satisfaction.
- FMCSA (Federal Motor Carrier Safety Administration) – AutoStar Transport Express is fully licensed and compliant with FMCSA regulations. (Search using MC# 628018 for full compliance and safety records.)
- U.S. Department of Transportation – Registered with the U.S. Department of Transportation, ensuring compliance with federal safety and transport regulations.
How to Contact AutoStar Transport Express
AutoStar Transport Express offers multiple ways to get in touch, with dedicated lines to ensure prompt support based on customer needs:
📞 Customer Service & General Inquiries
Toll-Free: (888) 802-8250
Email: [email protected]
📞 Sales & Quotes
(888) 477-8419
954-250-5269
Dispatch & Logistics
954-250-5114
904-212-0366
🕒 Business Hours
Monday – Friday: 9:00 AM – 7:00 PM EST
Saturday: 10:00 AM – 2:00 PM EST
What About Negative Reviews?
“They didn’t deliver my car on time!”
Fewer than 1% of AutoStar Transport Express shipments reportedly experience delivery issues. Most delays are linked to external factors such as severe weather, last-minute changes in carrier availability, or deliveries to remote or rural areas.
“Communication wasn’t great during the shipment.”
Although the majority of customers express satisfaction with service updates, some have mentioned lapses in communication. In response to such feedback, AutoStar Transport Express has made efforts to enhance its support system and improve tracking capabilities.
“I was charged more than quoted!”
AutoStar Transport Express maintains transparent pricing at the time of booking. Any unexpected charges are typically third-party fees such as port customs, storage, or remote delivery surcharges not imposed by the company itself. Based on reviews, the company tries to inform customers about these potential fees beforehand to avoid surprises.
What Real Customers Are Saying About AutoStar Transport Express
From fast delivery to reliable drivers and transparent pricing, here’s what real users shared about their experience with AutoStar Transport Express.
Negative Reviews (Resolved):
- “The car was a day late, but they kept me updated and got it there safely.”
- “Had to follow up twice for updates, but they eventually responded and resolved the issue.”
How AutoStar Transport Express Compares to Competitors
| Feature | AutoStar Transport Express | Montway Auto Transport | AmeriFreight |
|---|---|---|---|
Bilingual Customer Support |
✅ Yes |
❌ No |
❌ No |
No Hidden Fees |
✅ Yes |
⚠️ Some users report extra fees |
✅ Yes |
Responds to Negative Reviews |
✅ 100% verified |
⚠️ Limited responses |
✅ Yes |
International Shipping Support |
✅ Yes |
❌ No |
✅ Yes |
Tracking & Support |
✅ Yes |
✅ Yes |
✅ Yes |
What is Their Policy on Inoperable Vehicles
AutoStar Transport Express allows customers to ship inoperable vehicles, but they must be able to roll, steer, and brake. Customers are responsible for disclosing the vehicle’s inoperable status upfront. If the vehicle becomes inoperable during transit, a $200 fee applies upon delivery. Additional charges may occur if a local tow is required due to access limitations.
What are the Popular Car Shipping Routes They Serve
AutoStar Transport Express, based in Miami, offers reliable car shipping from Florida to popular destinations such as California, Texas, New York, and Georgia. Whether you need vehicle transport from Orlando to Dallas or Tampa to Atlanta, they provide fast, secure, and trusted service across major U.S. routes.
How AutoStar Transport Express Vehicle Shipping Works, What is the Process
- Step 1: Get a free, no-obligation online quote.
- Step 2: Book your shipment and pay a deposit.
- Step 3: A carrier is assigned, and your vehicle is picked up at the scheduled time.
- Step 4: Track your shipment with online tracking.
- Step 5: Your vehicle is delivered to the specified location.
- Step 6: Final payment is completed, and customer feedback is requested.
Open vs Enclosed Car Shipping with AutoStar Transport Express: What to Choose
AutoStar Transport Express offers both open and enclosed car shipping options to fit your budget and vehicle protection needs. Here’s a quick comparison to help you decide which method works best for you:
| Shipping Method | Description | Cost Factor | Ideal For | Protection Level |
|---|---|---|---|---|
Open Transport |
Vehicles shipped on open trailers are exposed to weather and road debris |
Standard pricing |
Most cars, budget-conscious |
Moderate protection |
Enclosed Transport |
Vehicles are shipped inside covered trailers, shielded from the elements |
30-50% higher cost |
Luxury, classic, or high-value cars |
High protection |
Our Ratings Based on Key Metrics
| Metric | Rating |
|---|---|
Communication |
4.7 |
Delivery |
4.7 |
Booking Ease |
4.8 |
Service Efficiency |
4.6 |
Overall |
4.7 |
Final Verdict: Should You Choose AutoStar Transport Express?
Yes, if you’re looking for a trustworthy car transport company with no hidden fees, multilingual support, and a commitment to customer satisfaction. AutoStar Transport Express does not offer a refund policy, but they handle issues professionally, making them a reliable partner for both domestic and international vehicle shipments.
Get a free car shipping quote from AutoStar Transport Express to start your shipment today.
